Microsoft solutions for Retail
Stores, warehouse, and head office on one estate, with card data properly fenced off.
What this sector is dealing with
Retail estates are wide and thin: many sites, high staff turnover, shared devices, and a payment environment that carries its own compliance regime. Head office wants one view of stock and customers, while every store needs to keep trading if the connection drops.
We bring the Microsoft stack across the whole estate, from tills and handhelds to the analytics behind them, with the segmentation that keeps card data out of scope where it belongs.
The problems we get called in for
High staff turnover
Accounts and devices change hands constantly, so joiners and leavers has to be automated or it will not happen.
Card data compliance
PCI DSS scope creeps quietly unless the network and identity boundaries are drawn deliberately.
Shared store devices
Tills, handhelds, and back office PCs are shared by design, which breaks assumptions built for one user per device.
Seasonal peaks
Capacity and cost both spike, and cloud spend needs to flex without a surprise in January.
What Microsoft brings to retail
The products that genuinely apply to this sector, and what each one is actually for here. Much of this sits inside licensing you may already hold.
Microsoft Intune
Shared device mode for tills and back office PCs, Android Enterprise dedicated enrolment for store handhelds, and kiosk configuration for customer-facing screens. Compliance policy plus Autopilot means a store gets a working device without a visit from IT.
Microsoft Entra ID
Conditional Access with location and device conditions, so head office systems are reachable from a managed store device and not from a personal laptop. Lifecycle workflows automate the joiners and leavers process that high turnover makes unmanageable by hand.
Microsoft Dynamics 365
Commerce for point of sale and unified retail operations, Supply Chain Management for inventory, and Customer Insights for the loyalty and personalisation work that lives on top of it.
Microsoft Defender XDR
Endpoint protection across a wide store estate and Defender for Office 365 against invoice and payment fraud aimed at head office finance.
Microsoft Power BI
Sales, stock, and store performance from live data, so regional managers work from the same numbers as head office rather than a weekly export.
Microsoft Azure
Segmented landing zones that keep the cardholder environment fenced, with scaling and cost controls sized for seasonal peaks.
Typical engagements in this sector
The projects we are most often brought in to deliver for retail, from full implementations to targeted uplifts.
Store device rollout with Intune
Shared device mode for tills and back office, dedicated enrolment for handhelds, and kiosk configuration for customer screens across the estate.
Dynamics 365 Commerce or Business Central
Point of sale, inventory, and finance in one system, sized to the estate rather than to a template.
PCI DSS scope reduction
Network and identity segmentation so the cardholder environment stays as small as it can reasonably be.
Power BI retail analytics
One live view of sales and stock across stores, replacing the reporting pack assembled by hand every Monday.
Frameworks that shape the work
These are the frameworks and regulations we most often design against in retail. We map Microsoft controls to the framework you are actually held to, and build the evidence trail as we go rather than reconstructing it the week before an audit.
PCI DSS
Protection of cardholder data. Scope is everything here, and the cheapest control is a boundary that keeps systems out of scope.
GDPR and UK GDPR
Lawful handling of personal data, with real duties around retention, subject access, and breach notification timelines.
ISO 27001
The information security management standard most enterprise buyers and auditors ask for by name. It wants a system, not a set of tools.
Cyber Essentials Plus
A UK baseline that is independently tested, and increasingly a condition of winning public sector and enterprise contracts.
Where to go next
The solutions we most often deliver for this sector.
Microsoft 365 & Intune
Devices enrolled, compliant, and provisioned without a technician in the room.
Explore Microsoft 365 & IntuneD365 Business Central
ERP sized for growing businesses, live faster than a full Finance and Operations programme.
Explore D365 Business CentralPower BI
Live reporting on a model that holds up, replacing the spreadsheet assembled every week.
Explore Power BIZero Trust
Verify explicitly, grant least privilege, and assume breach, applied to the estate you actually run.
Explore Zero TrustWe work across sectors
Working in retail? Let us look at your estate.
Book a discovery call and we will walk through what you already own, what is switched on, and where the gaps are that matter in your sector.